EstiDeck - Professional Deck Materials Calculator

Get help with EstiDeck's deck calculation tools, premium features, and account management.

🚀 Getting Started

New to EstiDeck? Start by visiting our free calculator - no signup required!

Need more features? Upgrade to premium for cost analysis and pricing information.

Lost your premium access? Use our account recovery to restore your features.

Frequently Asked Questions

💳 How do I upgrade to premium?

Step-by-step upgrade process:

Go to the EstiDeck calculator
Enter your deck dimensions and see the free calculations
Look for the "Upgrade to Premium" button or toggle
Click to start the checkout process
Complete payment through our secure Stripe checkout
Premium features activate immediately after payment

✅ What you get with Premium:

Access to pricing information and cost estimates
Supplier pricing comparisons
Material cost breakdowns
Project budget planning

🔄 How do I restore my premium access?

If you've lost access to premium features:

🎯 Quick Recovery (Recommended)

Visit our Account Recovery page
Enter the email address you used when purchasing premium
Click "Send Recovery Link"
Check your email for a magic link (check spam folder too)
Click the link to instantly restore your premium access

Common reasons you might lose access:

Cleared browser data/cookies
Using a different device or browser
Private/incognito browsing mode
Browser security settings blocking storage

⚠️ Important Notes:

Recovery links expire after 15 minutes for security
You can request multiple recovery emails if needed
Premium access is tied to the email you used during purchase
If you used Apple Pay or didn't provide an email, contact support

💰 Payment & Billing Issues

Common payment questions:

Q: My payment went through but I don't have premium access

A: Try our account recovery first. If that doesn't work, email us with your payment confirmation.

Q: Can I get a refund?

A: Refunds are provided in accordance with New Zealand consumer protection laws. Contact us to discuss your specific situation.

Q: Do you accept international payments?

A: Yes, our Stripe payment system accepts most international credit and debit cards. Prices are shown in NZD.

Q: Is my payment information secure?

A: Yes, all payments are processed through Stripe's secure, PCI-compliant system. We never store your payment details.

🔧 Technical Issues

Calculator not working properly?

Try these troubleshooting steps:

Refresh the page (Ctrl+R or Cmd+R)
Clear your browser cache and cookies
Try a different browser (Chrome, Firefox, Safari)
Disable browser extensions temporarily
Check if JavaScript is enabled

Still having issues? Email us with:

Description of the problem
Your browser and operating system
Any error messages you see
Screenshots if helpful

📧 Need More Help?

Direct Email Support

Can't find what you're looking for? Have a specific question about your deck project? We're here to help!

Email us at:

waylon@kenning.co.nz

Response Time

• General inquiries: Within 24 hours

• Premium access issues: Within 12 hours

• Payment problems: Within 6 hours

• Technical emergencies: ASAP

💡 Pro tip: Include as much detail as possible in your email - your browser, operating system, what you were trying to do, and any error messages. This helps us solve your problem faster!

Customer Support